CANCELLATION & NO-SHOW POLICY
Missed Sessions/Cancellation Policy
We request that you notify us 24 hours prior to your appointment if you need to cancel or reschedule. Failure to call or be present for an appointment is considered a missed appointment. Montgomery Speech Therapy will charge the patient or the responsible parent/guardian the rate of a normal session for all missed appointments.
If your child has a fever, a persistent cough, or a runny nose, please call and cancel your appointment. Because of the close proximity of the therapist to the child’s face, it is easy for the virus to be spread. Your therapist needs to see many children over the course of the week and cannot afford to be out sick frequently. A general rule of thumb is that if a child
has been on an antibiotic for 24 hours and does not have a fever, is not coughing frequently, and does not have a runny nose, he/she is probably not contagious. We appreciate your understanding and will be happy to reschedule your appointment. We appreciate three hours notice if you are canceling; however, we also understand how illness in young children can occur suddenly, so you will not be penalized with a fee if you call and cancel for sudden illness.
Inclement Weather Policy
For clients that are seen in-home, Montgomery Speech Therapy reserves the right to cancel or reschedule appointments in the event of inclement weather. Our goal is to keep our therapists safe on the roads. For clients that are seen in day cares/preschools, we follow the same inclement weather policy as Montgomery ISD Schools. If MISD closes for the day, we will cancel all day care appointments for that day. If the district closes schools at noon, we will automatically cancel all day care appointments after 12:00.
If the therapist must cancel for any reason, a make-up session will be arranged at the earliest convenience of both parties.